Welcome to Mizu Spa Village. Before booking or using any of our spa services and facilities, please review the following Terms and Conditions carefully.

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All services are delivered by trained therapists. Mizu Spa Village does not make misleading, false, or unverified health-related claims.

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 1. Booking and Reservations:

• Appointments may be scheduled by phone, email, or directly at the spa.

• Cancellations or requests to reschedule an appointment should be made at least 24 hours in advance.
   

​ 2. Arrival and Late Appointments:

• Guests are requested to arrive at least 15 minutes before their scheduled appointment.

• Guests arriving late may receive a shorter service duration to avoid delays for other scheduled appointments.

 

 3. Health and Wellness Information:

• Please inform your therapist before your service about any existing health conditions, allergies, or injuries.

• Pregnant guests are advised to consult their physician before booking a spa service.

• Certain medical conditions may require approval or clearance from a doctor before specific services can be provided.

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 4. Payment: 

• Payment is required after completion of the service.

• We accept payment through cash, credit cards, and gift certificates.

 

 5. Use of Spa Facilities: 

• Access to facilities such as the steam area or jacuzzi may involve an additional charge or may require advance reservation.

• Guests are requested to maintain a respectful atmosphere by avoiding loud conversations and limiting mobile phone use within the spa.

 

 6. Personal Belongings:

• Mizu Spa Village is not responsible for the loss of or damage to personal belongings during your visit.

• Guests are encouraged to keep valuables in the lockers provided or leave valuable items at home.

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 7. Age Requirement:

• Guests below the age of 18 must be accompanied by a parent or legal guardian.

• Access to certain spa services or facilities may be restricted for guests under 18.

 

 8. Gift Certificates: 

• Gift certificates may be purchased and redeemed against eligible spa services or products.

• Gift certificates are non-refundable and cannot be exchanged for cash.

 

 9. Feedback and Concerns:

• We value feedback from our guests.

• Any concerns, suggestions, or feedback may be shared directly with our staff or management.

 

By booking a service or using the facilities at Mizu Spa Village, you acknowledge and agree to follow these Terms and Conditions.

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Thank you for choosing Mizu Spa Village. We look forward to welcoming you.